FAQs
Orders
Due to the bespoke nature of every Sonic Editions print, each order is printed and custom-made to order.
Please allow the following order processing times based on the type of product ordered:
Framed Prints: 2-5 Business Days
Unframed Prints (Print-Only): 2-3 Business Days
Please note that if you purchase an item from our Getty Gallery Archives (including any product by Photographer Slim Aarons) please allow an additional 10 days for order processing to the above.
Shipping Timelines:
Please note that these timelines are in addition to our order processing timelines above.
US Orders:
Ground Shipping: 2-7 Business Days
2-Day Shipping: 2 Business Days
Overnight: 1 Business Day
UK Orders:
DHL Economy Select: 1-3 Business Days
EU Orders:
DHL Express Worldwide: 1-5 Business Days
International Orders (Outside of the UK & EU):
DHL Express Worldwide: 5-15 Business Days
You will receive an email notification when tracking is available for your order. Please note that if you have opted in to receive SMS messages from Sonic Editions in the US, you will also receive a text message. You are also able to track your order by logging into your account here.
We understand mistakes happen. As all Sonic Editions prints are made to order, minor changes can be made to your order up to twenty-four (24) hours after purchase. Please email info@soniceditions.com or call us at +1 (917) 310-3089 or in the UK at +44 20 7193 7329.
You can also contact us here.
While unlikely, if your works arrive damaged, please send photographs of all damages to the packaging and artwork and email info@soniceditions.com within 7 days of receipt.
For orders shipping within the US, we offer UPS Ground, UPS 2-Day, and UPS Overnight shipping. For orders shipping to Canada we ship using FedEx International. For all orders shipping outside of the US & Canada, we currently offer DHL Express shipping.
We accept Visa, Mastercard, Amex, Discover, Apple Pay, PayPal, Shop Pay and Shop Pay Installments, as well as many preferred international payment options.
We at Sonic Editions are committed to protecting your sensitive data, and we have taken several steps to ensure all of your data is protected and secure.
Certain orders in the United States, including territories, are subject to local sales tax. For our international customers, we aim to include VAT in your total purchase price, however, this is subject to change within each country and EU member state due to periodic changes that are beyond the control of Sonic Editions. Please refer to the instructions upon checking out, should any additional payment be required for importing your artwork.
Please note that for orders not shipped DDP, customers are responsible for any applicable duties, taxes, and fees. Sonic Editions is not liable for items held in customs or for any rerouting or return shipping expenses.
Our Archive
All Sonic Editions prints have a certificate of authenticity secured to the back of your print. Details of your print, the photographer, and the Sonic Editions authenticity endorsement are included on your certificate.
While edition size may vary, the majority of our prints have limited edition runs of 495, and each print is individually numbered with a certificate of authenticity secured to the back of your print.
Our collection of over 8,000 prints is sure to provide you with endless curation opportunities, but if you still can’t find the right size for your space, please contact us at bespoke@soniceditions.com regarding our bespoke services. Our support team is available Monday-Friday from 10 - 6 pm EST in the US, and from 10 - 5 pm GMT in the UK.
While we offer framed versions of our prints, in order for us to provide endless curation for our customers around the world, we also offer Unframed versions of all of our prints. We encourage you to customise your very own Sonic Editions unframed print and share your vision with us on Instagram by tagging us @soniceditions and commenting #MySonicEditions on your post!
All of our frames are handmade, custom to order, using sustainable hardwood, and hand-painted using the highest quality matte lacquer.
For the majority of our prints, we use a lustre paper that has a light sheen but is not considered a gloss shine. For certain collections, we will use rag paper. We encourage you to reference each print’s product page for further information.
We use Fuji Crystal Archive Paper or similar archival photographic papers for every order.
We use a gallery-quality plexiglass (US) or perspex (UK/EU), which is roughly 17 times more impact resistant than glass.
Our standard glazing is not anti-reflective however, we would be more than able to provide this, as well as other bespoke upgrades based on availability, upon request. Please email us at bespoke@soniceditions before placing your order, and we will be happy to accommodate you.
Absolutely! You can purchase a gift card for a pre-determined amount here.
Installation & Care
Yes, absolutely! Created for presence and built to last, every Sonic Editions print is crafted to live beautifully in your space. For best results, we recommend installing your piece in a cool, dry environment to maintain its condition over time. Each framed artwork arrives ready to hang, complete with discreet, pre-attached hardware for a seamless and stable finish. To perfect your installation:
- Use the included premium hanging materials for a refined, secure mount.
- Ensure the wall surface is clean, dry, and capable of supporting the artwork.
- For flawless alignment, we suggest using a spirit level during installation.
- Heavier pieces may require wall anchors for added stability.
- Handle with clean hands or cotton gloves to protect the surface from smudges or oils.
To keep your acrylic glazing pristine, please follow these essential care instructions:
- Begin by gently blowing away any loose dust or debris - never wipe it off directly.
- Avoid using hands, paper towels, or dry cloths, which can scratch or embed particles into the acrylic surface.
- Do not use household cleaners with ammonia or alcohol, as these can cause damage or discoloration.
How to safely clean acrylic surfaces for regular upkeep and a flawless finish:
- Use a very soft, lint-free cloth dampened with warm water or a mild dish soap solution to wipe the surface gently.
- For added clarity and protection, finish with a dedicated acrylic cleaner, applied with a clean, lint-free cloth.
- Light surface scratches may be reduced using acrylic-safe polishing products.
Bespoke Services
Yes! We offer a variety of bespoke services for any size project anywhere in the world. Please refer to our Bespoke Inquiries for more information, and as always please e-mail bespoke@soniceditions.com with any questions.
Absolutely. Our team of experts can guide you through your purchase, no matter the project. We are more than happy to assist you with questions pertaining to photography, purchasing, framing, shipping, displaying, and caring for your selected work. Please e-mail us at bespoke@soniceditions.com with any questions.
Shipping & Returns
Please reference our return policy, order processing, and shipping timelines here.
Should you have further questions, please email info@soniceditions.com or call us at +1 (917) 310-3089 or in the UK at +44 20 7193 7329.